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If the payment is authorised, you will receive an e-mail within a few minutes confirming your order, and payment will be taken from your account shortly afterwards.
If payment is authorised but we have a query with your order, an e-mail will be sent to you to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.
If you are buying from the UK or the European Union then you don't have to worry about taxes as our prices are inclusive of VAT and the applicable taxes which we pay on your behalf.
If your discount qualifies, it will be displayed on the "Order Summary" page. Only one Discount Voucher code will be accepted per one order.
Please note that to complete your order you will need a credit, debit or charge card details, including the billing address (the address to where the card bills and statements are sent).
Just like with a real shopping cart, you can add and remove the items you wish to purchase. Our online version of it also allows you to easily change quantities of each item or move them into your "wish list" if you are not ready to buy them right now. To add an item to your shopping cart simply click on "add to cart" button next to the item description. The status of your shopping cart is displayed on the left of each page - a "mini shopping cart". It displays how many items in total you have selected and their total price. You are also able to see the last few products you have placed into your cart. The newly added item is displayed in an alternative bright colour to show that contents of your cart has changed. To review or edit contents of your cart please click on "view / edit cart" inside the "mini shopping cart" or click on the header displaying "shopping cart".
"My shopping cart" page allows you to update quantities of each item, move the item into "my wish list", remove the item or empty the cart completely. By clicking on the item image or description you will see full description of the item you about to purchase.
You may go to the checkout from the "my shopping cart" page or directly from the "mini shopping cart".
Shopping on our website is secure and your credit card details are protected by the industry standard 128bit encryption. Whenever you shop on the internet and about to enter your credit card details, check that your browser address bar starts with HTTPS:// rather than usual HTTP:// (note the "S") and a closed padlock icon similar to this is shown rather than open like this on your browser's status bar. This indicates that the page you see in your browser and the details you are about to submit are encrypted on their way to our secure transaction processing servers.
If you require more technical talk, please try this page about HTTPS at Wikipedia.
You will need to log into your account to access this facility.
Go to order history now.
Go to the password reminder now.
If you often get Spyware on your PC then we would recommend tightening security further by installing firewalls and/or antiviruses. Try to avoid downloading browser plugins or extension bars from disreputable sources and using the latest versions of internet browsers such as Firefox or Opera.
Please note, the more accurate and detailed information you can provide, the faster we will be able to deal with your query.