Here to Help

  • Ordering and Returns

    secure shopping guarantee

    Our commitment to you and protecting your personal data.

    delivery information

    All you need to know about our delivery system, also find our delivery prices here.

    returns procedure

    This is what you need to do to return a product.

  • Customer Account Actions

    You will need an account to access the areas listed below.

    my account details summary

    Shows a summary of the information you have provided us, like email address, delivery address, etc. You may modify any of your details here as well.

    my history of orders

    Track your recent order status here. The list of your previous orders may be a good starting point for your shopping.

  • Customer Information Centre

    FAQ

    Read the answers to our most Frequently Asked Questions. Sections include these categories:

    about our mailing list

    Our newsletters give you the latest updates on fashion and costume jewellery. Opt in or out at any time.

    use of currency on our website

    Also check out our currency rates here.

    privacy policy

    We respect your privacy and here are the specifics on how we do that.

    cookies policy

    Cookies are required for our website to function properly and to provide you awesome shopping experince.

    terms and conditions

    This is the agreement between You as a Customer and us as a merchant when you use this website.

  • User Features

    Account is not required to access the areas below, but having one will enhance your experience.

    my shopping bag

    Shows current contents of your shopping bag: selected products with their quantities and totals.

    my list of favourites

    All your favourite products are listed here. Add or remove items by clicking/tapping on the heart icon next to the product.

    recently viewed products

    For your convenience, an entry is recorded in this history list every time you look at the product detailed description. You can review at a glance all the products that caught your eye in the current shopping session.

    contact us

    If you have a query that can not be answered by reading our help pages please do not hesitate to send us a message. Please also send us your comments about our website or your shopping experience with us.

  • Jewellery and Fashion Advice

    jewellery glossary

    Never get lost in the sea of terms. Here is our description to the jewellery and fashion industry jargon.

    ring size guide

    Know your ring size before you buy: follow an easy guide on how to measure your finger. Ring size conversion is available here also.

    jewellery care

    Care about your jewellery for long lasting enjoyment. Get tips on cleaning and storing your collection.