Privacy Policy⋮⋯

• Peronal addresses

  To deliver your purchases we need to know your current full address. Without having your exact address we will not be able to deliver your order. Billing address is also required to confirm that your payment is genuine and to illiminate any fraudulent activity.

• Email address

  Emails are an essential part of communication, that allows us to give you convenient updates on your order status and to communicate any important information regarding your account. If you so choose, we will also send you marketing messages, such as details of any promotions or discounts that may be relevant to you. You can opt in or out at any time using your secure account area.

• Date of birth

  This is an optional information. We need to confirm that you’re over 18 so that we can legally enter into a contract with you. Having this information means that we might just wish you a very special Happy Birthday.

• Debit / credit card numbers

  Debit and credit cards are very popular online payment method. We will need to collect the relevant parts of your payment card when you are ready to place an order. These details will be shared with the trusted payment clearance agencies to arrange a secure payment transaction. We are PCI DSS compliant comapny and will only store your payment details in accordance with the current PCI DSS requirements. Legally, we have to keep a record of any financial transactions with you.

• Purchase history

  This is the list of all your orders that you have placed with us. This information is availble for your convenience on your secure account area. We need this to handle returns in accordance with our Terms and Conditions and provide customer service and support.

• Liked items

  This is the list of all the itmes that you "liked" using the favourites feature on our website. This feature is porvided for your convenience to help you make a note of a product that you like, but do not want to commit to its purchase right away. We may use your list of favourites to make suggestions for other exciting products that you may also like.

• Viewed items

  This is the list of itmes that you viewed during your most recent visit to our website (visiting session). We may use this list to make suggestions for the other products that might be relevant to you.

• Browsing history

  We only ever have access to your history of browsing of our website, we can not in any way access the history that you have while visiting other websites, this is enforced by your browser. We may use your browsing history to direct you to a relevant part of our website or to make a more relevant recommendation.

• Communication history

  We keep a record of our communication history with you, that is what you said to us via email, instant chat, on social meadia or over the phone. If you contact us by phone we may record your calls. We need this to effectively be able to provide you support, as a customer, and help with any queries regarding your orders or any of our products.

• Device and browser information

  This is technical data like your device operating system, your browser version, screen resolution, IP adderss, etc. We collect this data in anonymized and aggregated form to help us develop a better website and create a better shopping experience for the devices and broswers that are mostly used by our customers. We'd like to be on the cutting edge of technology an this information helps us in our effrots.

• Payment and Credit Agencies

  To complate a purchase you may provide us with the details of your credit/debit card or other payment details. These detais may be passed onto credit card clearing and fraud prevention agencies. We use very reliable and trustworthy companies to conduct these transactions as this is very sensitive data. All your information is trasmitted via channels with several layers of security using the bank industry standard encryption.

• Delivery Companies / Couriers

  For your order to be delivered we may need to supply your address to a delivery company (like Royal Mail, for example). In some cases we also supply your telephone number so that the courier may send you notification regarding your delivery. These companies have the permission to use this information only for the purposes of making a delivery.

• Web Analytics Companies

  In the course of you browsing and using our website we may pass your non-individually identifiable information like your IP address, screen resolution, operating system, browser type to web anaylistics copmanies like Google Analytics. This helps us better understand the current use of web technologies and optimise our website so that it looks and works the best on the devices that our customers prefer to shop on.

Please refer to our Cookie Policy, which constitues a part of our Prvacy Polcy.

By using this site, you signify your agreement to the terms and conditions of this Privacy Policy. If you do not agree to these terms and conditions, please do not use the site. We reserve the right, at our sole discretion, to change, modify, add, or remove portions of this policy at any time. Please check this page periodically for any changes. Your continued use of Avalaya.com following the posting of any changes to these terms shall mean that you have accepted those changes.

Please go to the contact us page if you would like to send us your questions or comments regarding this Privacy Policy.